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Services

Training

It goes without saying: better trained organizations perform better during a response.  Our workshops are comprehensive and interactive, and are designed to meet training objectives initially identified with each client.  On completion, trainees are provided with a comment form to evaluate the effectiveness of the training, and a certificate is issued by ERMC acknowledging completion of the training session.

Plan Familiarization

It’s not an option – people need to understand the plan.  This session is designed to introduce or re-familiarize personnel to your plan.  Training is structured to be as interactive and ‘hands-on’ as possible to maximize participants’ time.  Typically, the first half of the session is a section-by-section review of the plan itself, and the second half involves participants referencing the plan to answer a series of scenario-based questions.

Incident Command

The Incident Command System (ICS) is the most recognized system in North America regarding front-line organizational response.  ERMC will provide instruction on ICS, and more specifically, how it applies to your organization.  Referencing your command structures and systems, we’ll provide an overview of how ICS applies to your front line responders, emergency operations centre personnel, and executives.

Managing Emergency Operations (Emergency Operations Centre (EOC) training):

Let’s face it – most people don’t do this for a living.  Specific training is needed to ensure that people from different parts of your organization can come together and function effectively during an emergency.   ERMC can tailor its approach in working with your organization, as follows:

a.  General Training – EOC members

The first part of the session reviews the theory and processes involved with how your organization responds to an emergency.  Specific attention is given to how to activate your EOC, the briefing process, the action plan development process, and how your EOC functions throughout a response.  Participants have the opportunity to ask questions or comment on subject material.

The next part is focussed on the activation aspect of a response.  Based on a scenario, participants are given questions pertaining to the activation of the EOC.  After the questions are taken up, the EOC is fully set up, at a ‘walk-through’ pace, under the direction of the Emergency Director.

The final part of training involves practising a response.  Based on the scenario previously given to them, the EOC lead will coordinate an initial brief and lead the other EOC members in the development of an action plan.  Following this, each participant will be given inputs at various times to simulate events or issues presented to the EOC.  As a group, the EOC works through the issues presented.

b.  EOC Directors and/or Chiefs/Managers

Specific training is beneficial for leaders within your EOC.  This session specifically focuses on leadership, delivering briefings, and creating action plans.  Most importantly, the session helps leaders understand how to enable their teams to work effectively and to their full potential.

c.  EOC Individual Sections

It’s not enough to collectively review common EOC material.  Individual sections within your EOC need to understand how their function fits within the overall system.  This session focuses on material relating to the section as a whole and to each individual position within that section.

d.  EOC Administrative Staff

Document everything; we know that it has to be done.  But do you know what exactly to document and how to do it?  We’ll work with your leads and people responsible for documentation to review best practices in conjunction with your organization’s existing system.  Specific attention is given to forms and information management.

Executive Training

Executives have the critical task of addressing strategic issues during an emergency situation.  Focussed training will help your executives understand your organization’s approach to a response, as well as how to consider the strategic issues.  Attention is also given to the working relationship between executives and the EOC.

Exercise Design

Have you been tasked to conduct next year’s big exercise?   This session will present the practical techniques and tools needed throughout the process of designing an exercise.  Emphasis will be placed on setting exercise objectives, establishing an exercise planning team, resource planning, exercise execution, and the after-action review process.

Auditing

Developing and implementing an emergency management and business continuity program requires a significant investment in time, effort and money.  Determining whether plans, procedures and capabilities are adequate to meet the needs of the organization requires a formalized approach.  This session provides participants the tools and best approaches that can be applied when auditing your existing plan or program.

Basic Crisis Communications

We all know how an organization’s reputation can be impacted during a response, both internally and externally.  Effective communication during an emergency situation is almost a response unto itself.  This session outlines best practices in communicating with internal members of your organization, external agencies, and the media.

Leadership in Emergency Management

Stress and pressure come with any response.  The question becomes how effective are your leaders’ ability to manage these intangibles, along with others.  This session will address how your organization’s leaders can focus on addressing priorities while maintaining an effective environment.